Shipping policy

Delivery Areas

We currently ship within Singapore only.

Dispatch

Orders are dispatched by the next working day after payment is confirmed. Orders placed on weekends or public holidays are dispatched on the next working day.

Delivery Time

All orders are delivered by Ninja Van.

• Free Standard Delivery: 1–3 working days after dispatch
• Express Delivery: next working day after dispatch

Please note that delivery times may vary during peak seasons or unforeseen courier delays.

Shipping Fees

Standard delivery is free on all orders. Express delivery fees, if any, are shown at checkout.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking link. You may track your parcel any time using the courier’s tracking page.

Missed Deliveries

If a delivery attempt is missed, the courier will make a second attempt or contact you for re-delivery arrangements. Additional charges may apply for repeated failed attempts.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Damaged or Lost Parcels

If your parcel arrives damaged, please contact us within 48 hours with photos of the packaging and product. For lost parcels, we will work directly with the courier to resolve the issue.

Order Changes

If you need to update your address or modify your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes.

Contact

For any shipping enquiries, reach us here.