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Frequently Asked Questions
Product
Biggie luggage are built with a 100% polycarbonate shell, paired with a reinforced aluminium frame and whisper‑quiet silicone‑urethane wheels. Chosen for durability and everyday travel ease, each component is designed to feel solid, secure, and effortless: without unnecessary weight or noise.
Biggie is available in three sizes:
- 20” Modern Cabin — lightweight and cabin‑friendly (airline dependent)
- 24” Check‑In — versatile size for most trips
- 28” Check‑In L — maximum capacity for extended travel
Our core collection comes in three modern, understated tones:
- Pearl White
- Midnight Grey
- Titanium Silver
Designed to stay timeless, versatile, and easy to travel with: no matter your style.
Yes. The Biggie Modern Cabin measures 35 cm (W) × 23 cm (D) × 55 cm (H) and is designed to fit in most airline overhead compartments.
Airline size limits can vary, so we recommend checking with your airline before flying if you have specific concerns.
- Modern Cabin (20”) Ideal for 3–5 days of travel. Best for short getaways or business trips, designed to maximise cabin space while keeping packing efficient and streamlined.
- Check‑In (24”) Suitable for 7–10 days of travel. A balanced option for longer trips, offering generous space while remaining sleek and easy to move.
- Check‑In L (28”) Designed for 10–14+ days, family travel, or those who prefer extra room. Built to carry more while maintaining structure, stability, and a refined profile.
Biggie is designed for long‑term use, and simple care helps keep it looking its best.
- Clean the shell: Wipe with a soft cloth, warm water, and mild soap. Avoid harsh chemicals or abrasive materials.
- Care for the frame: Clean the anodised aluminium frame and corner guards with a damp cloth. Use a microfibre cloth to gently buff if needed.
- Maintain the wheels: Keep the silicone‑urethane wheels free from dust and debris. A small brush or cloth works well around the wheel housing.
- Store properly: When not in use, store in a cool, dry place away from direct sunlight.
With regular care, your Biggie will stay strong, refined, and ready for every journey.
Stay connected with Biggie through our official channels.
Follow us on social media for real‑time updates, behind the scenes content, and launch announcements. You can also sign up for our newsletter to receive updates on new product drops, limited editions, and special collaborations: delivered straight to your inbox.
Order & Shipping
Currently, Biggie is only available in Singapore and South Korea.
If you pick express delivery it will arrive within 2 business days. Standard delivery will take 3-5 business days to arrive. Delivery details will be provided in your confirmation email.
If you receive an order cancellation email after trying to place your order, please double-check the following:
- Check for typos, misspellings, or extra spaces in your name, address, or zip code.
- Make sure your billing name and address match exactly what is on file with your bank.
- Verify that your security code is correct.
If you continue to have issues placing your order, please let us know!
Payment Methods
We accepts all major credit cards: Visa, MasterCard, Discover, PayPal, JCB, Union Pay, Paylah, Apple Pay, Google Pay and Biggie Gift Card.Â
Refund, Exchange & After sales
Lock setting: Keep your suitcase lock set to 0‑0‑0 until you’re sure you want to keep it.
Original packaging: Retain all original packaging: it’s required for returns.
Condition for returns: Items must be unused, unpacked, and in their original packaging.
Refunds:Â Available within 15 days of purchase for items meeting the above conditions.
Exchanges: For defective or damaged products, contact our customer service team with your order number and photos or a short video of the issue.
If your item is defective, follow these steps to request a replacement:
- Take photos or a short video of the defect and email them to hello@biggietravel.com within 48 hours of receiving your order. Include your order number.
- We will review your submission and confirm if the item qualifies for a replacement.
- Once approved, return the item in its original packaging.
- After we inspect the returned item, we will send a replacement with free shipping.
We provide lifetime after-sales support.
- Free repairs within 1 year
- Paid repairs after 1 yearÂ
- Covered parts: trolley, wheels, lock, handle, anti-contamination cap
- Not covered: carrier plates, zipper sewing
Damage caused by airline handling or misuse during transit is not covered under Biggie’s warranty.
If your luggage is damaged during your journey, report it to the airline as soon as you arrive; ideally while you are still at the airport. Most airlines require damage claims to be filed within 24 hours, and reporting it immediately gives you the best chance of a smooth resolution.
We’re here to help! Your best bet for a fast and personalised solution is to contact us with all of the details of the repair.
Our easy to navigate Repair Form makes it providing all the info needed super easy. Place a repair request here.
Absolutely. Biggie provides service to access paid repair and we’ll do everything we can to help you service it. Contact us and we’ll see how we can help.
What’s Covered: trolley, wheels, lock, handle, anti-contamination cap
Not covered: carrier plates, zipper sewing.
Locks
All our products feature a TSA-approved lock. This allows airport security to open your luggage with a master key during inspections, preventing your carrier from being cut or damaged.
Yes. Every Biggie luggage comes with 100% TSA approved locks so you can travel with peace of mind knowing your belongings are secured.
How to set your Biggie lock
- Start with the dials on 0-0-0.
- Locate the reset button which is on the side of the clasp, just above the number dials.
- Use a pen or other pointed object to press and hold the reset button until you hear or feel a click.
- While holding the reset button (or immediately after it clicks), turn the dials to choose your new 3-digit combination.
- Release the reset button. Then press the circular button in the center of the latch until the reset button pops-out and the clasp opens. Your new combination is now set.
- To open the lock, roll the dials to your combination and press the circular button. (The small keyhole is for TSA use only.)
- If your bag has two locks, repeat the same steps to set the second one.
Important tip: Once set, we can’t recover your combination. Save it somewhere safe — email it to yourself, write it in your passport, or store it in a contact on your phone so you don’t accidentally lock yourself out.
Gift Cards
Yes! Digital gift cards can be purchased here.
You can use your Biggie gift card to shop online at biggietravel.com. Simply enter your 19-digit card number at the payment step during checkout.
Looking to purchase a digital gift card? You can do that here.
We are unable to trace or refund lost gift cards, so be sure to keep yours somewhere safe. Biggie is not responsible if a gift card is lost, stolen, destroyed, or used without your permission.
Head to our contact page, fill out the form. Please be sure to include your card number! A member of our team will get back to you to provide assistance within 24 hours.
Contact Us
Head to our contact page, fill out the form, and we’ll get back to you as soon as possible (which is currently within 1-2 business days).
To help us assist you faster, include any relevant details in your message, like an order number, photos, or anything else that might help.


