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For returns or defective items, please review our Returns & Replacements information below before submitting your request.
Please note:
This form is exclusively for BIGGIE customers who purchased directly from www.biggietravel.com.
If you purchased your product elsewhere, please contact the original seller for assistance.
Defected Item
If your item is defective, follow these steps to request a replacement:
- Take photos or a short video of the defect and email them to hello@biggietravel.com within 48 hours of receiving your order. Include your order number.
- We will review your submission and confirm if the item qualifies for a replacement.
- Once approved, return the item in its original packaging.
- After we inspect the returned item, we will send a replacement with free shipping.
Lock setting: Keep your suitcase lock set to 0‑0‑0 until you’re sure you want to keep it.
Original packaging: Retain all original packaging: it’s required for returns.
Condition for returns: Items must be unused, unpacked, and in their original packaging.
Refunds: Available within 15 days of purchase for items meeting the above conditions.
Exchanges: For defective or damaged products, contact our customer service team with your order number and photos or a short video of the issue.